Refund & Cancellation Policy

This Refund & Cancellation Policy applies to services booked or paid for through the Davalogy website or authorised payment links.

A consultation may be cancelled or rescheduled by the patient by contacting Davalogy support.

Refund eligibility will depend on the status of the consultation:

Full refund may be provided where:

• the appointment is cancelled by Davalogy or the doctor;
• the appointment slot is not confirmed after payment;
• duplicate payment is received;
• payment is successful but the service cannot be provided.

Refund may not be provided where:

• the consultation has already been completed;
• the doctor has already reviewed the reports and issued advice/prescription;
• the patient does not attend the confirmed consultation;
• the patient cancels after the scheduled consultation time;
• incorrect information was provided by the patient;
• the service has already substantially commenced.

Patients may request rescheduling subject to doctor availability.

Davalogy may allow one rescheduling without additional charge where the request is made within the permitted time and the consultation has not commenced.

For lab test support, refund eligibility depends on the service status:

• before sample collection: refund may be available;
• after sample collection or test processing: refund may not be available;
• if the lab cancels or cannot perform the test: refund may be processed.

Pharmacy-related support is subject to prescription validation, medicine availability and applicable law.

Cancellation may be allowed before billing, packing or dispatch. Once medicines are dispatched or delivered, cancellation/return may be restricted, especially for prescription medicines, temperature-sensitive medicines, opened packs or items that cannot be resold under applicable rules.

Refund may be considered for wrong, damaged, expired or unavailable medicines, subject to verification.

If the amount is debited but payment confirmation is not received, Davalogy will verify the transaction status with the payment partner.

If a duplicate or failed transaction is confirmed, refund will be initiated to the original payment method.

Approved refunds will be processed to the original payment method or such other method permitted by the payment partner.

Refunds are generally processed within 15 to 20 working days from approval, depending on the issuing bank, payment gateway or payment partner. This is in line with standard refund-processing ranges in the healthcare market.

Payment gateway charges, convenience fees, taxes or administrative charges may be non-refundable, depending on your bank. Davalogy will not be responsible for any charges levied by the payment channels or gateways.

Refund and cancellation requests may be sent to: davalogy.com@gmail.com

Required details: patient name, mobile number, appointment ID/order ID, payment reference number, date of payment and reason for refund.