Privacy Policy

Davalogy respects the privacy and confidentiality of patients and users. This Privacy Policy explains how we collect, use, store, share and protect your information.

We may collect:

• name, age, gender, mobile number, email address and location;
• appointment details and consultation preferences;
• symptoms, medical history and health concerns shared by you;
• prescriptions, diagnostic reports, scans, images and other medical documents;
• payment status, transaction reference number, invoice details and refund information;
• communication records with Davalogy;
• device, browser, IP address, cookies and usage information.

We do not collect or store sensitive payment credentials such as card PIN, UPI PIN, CVV or net banking passwords.

We use your information to:

• book, confirm and manage consultations;
• allow doctors to review reports and provide medical advice;
• coordinate follow-ups, lab tests, pharmacy support and medicine delivery, where requested;
• process payments, invoices, cancellations and refunds;
• respond to support requests and grievances;
• maintain records as required for healthcare, legal, tax, audit and regulatory purposes;
• improve website performance, user experience and service quality;
• send service-related communications.

Medical records and health information are treated as confidential. Such information is shared only with relevant doctors, healthcare professionals, authorised staff and service partners where necessary for consultation, treatment support, lab/pharmacy coordination, billing, legal compliance or patient support.

By using Davalogy, booking a consultation or uploading reports, you consent to the collection and use of your information for the purposes described in this Privacy Policy.

You may withdraw consent by contacting us. However, withdrawal of consent may affect our ability to provide certain services.

We may share information with:

• doctors and medical professionals involved in your care;
• hospitals, labs, pharmacies and healthcare partners, where required;
• payment gateways, banks and payment service providers for transaction processing;
• technology, hosting, communication and customer-support service providers;
• legal, regulatory, tax, audit or law-enforcement authorities where required.

We do not sell patient medical information.

For patients below 18 years, information must be submitted by or with the consent of a parent/legal guardian.

We use reasonable technical, administrative and organisational safeguards to protect personal and medical information from unauthorised access, misuse, loss, alteration or disclosure.

However, no website, internet transmission or digital storage system can be guaranteed to be completely secure.

We retain personal and medical information for as long as necessary for consultation, follow-up care, legal, regulatory, tax, audit, dispute-resolution or record-keeping purposes.

Where deletion is requested, we will process such request subject to applicable legal, medical and regulatory retention requirements.

Subject to applicable law, you may request:

• access to your personal information;
• correction of inaccurate information;
• deletion or erasure, where legally permissible;
• withdrawal of consent;
• grievance redressal.

Requests may be sent to: davalogy.com@gmail.com

We use cookies and similar technologies as described in our Cookie Policy.

We may update this Privacy Policy from time to time. The updated version will be posted on the website.

Privacy / Grievance contact: davalogy.com@gmail.com